You call, they answer. They can send you detailed digital approvals of work to be done so you can keep your life moving. When my service was done and the vehicle was ready to pick up, I got a text, then two seconds later, an email, and then a phone call within the next minute. So communication is great with them. In all the times I have trusted my vehicle with them, the work was always done well, in fact, with the age of vehicle I have, they have given me a head's up on what to look out for as some of the vehicles systems were getting closer to needing repair. Good work team!