Grand Haven Auto Repair

5

Just moved here from West Olive. Had always used EuroTech in Holland to service my Audi A4. Was glad to find the same professional service at Global Autoworks. Nice facility. Friendly, responsive staff and great online convenience. Scheduled online and got in next day. Also was called to let me know parts needed to be ordered but my car would still be done only a day later.

5

I am an RN working in Muskegon during the Covid Pandemic Emergency and to my dismay was in need of urgent repair on my Mercedes Benz S550. I would normally only service this vehicle at a Mercedes dealer for obvious reasons, but the nearest one was located in Grand Rapids. Thank GOD for Global Autoworks who not only serviced/repaired my vehicle quickly and professionally, but treated me with kindness and respect. They were knowledgeable about my suspension/strut failure and gave me great pricing which was very much appreciated. Thanks Steve and Michelle for being there when I needed you. Stay Safe! ❤️ ~PATRICIA

Thank You Pat! Not just for trusting us with your vehicle but for helping our community in a time of need and for some great conversation!! Steve

- Global Autoworks
1

I brought a car in with winter tires on and summer tires in the trunk I asked for them to swap the tires over and then try to figure out why the car has a vibration and Jimmy they immediately started to test drive and the budget with the winter tires on and then text me a $65 invoice to advise me that I had a low tire pressure and one incorrectly installed. Again, on the wrong set of tires. I was annoyed that they were racking up charges against me for service work that I was not asking for and during my conversation with them I was advised I had to drive 60 miles round-trip to drive my car with the wrong tires on it advise them if the shimmy was still present before they could continue working. You can imagine I was not happy about it and I’m sure during my conversation that was clear. I drove my car and of course as I knew advised the semi was still present as I had clearly told them it was present on multiple sets of tires and at that point I was advised that they had no further ideas and that I could take my car and leave. It was extremely apparent that the reason I was being asked to leave was not to do with my car but apparently to do with the interaction between their staff and myself. I have been a professional purchasing manager for 25 years and I am very well-versed in how to talk to suppliers to convey my sentiments and in no way do I feel that my conversation with this shop warranted their reaction and I will never allow them to work on any of my vehicles again

5

I bring my car to this auto repair place because they are professional and honest

5

Honest and upfront on what needs to be done, why, and how much.

5

5

They found and fixed the problem quickly and their email system showed me pictures and kept me up-to-date. I like to be able to pay ahead of time using their online system. I’ve never had a garage do a major repair that quickly. Unreal

5

5

Global Auto Works keeps me informs on what they find with my car and doesn't fix things that don't need replacing yet just to make money.

5