Grand Haven Auto Repair

I had an alternator fail on my GL320. GA replaced and corrected that problem effectively and efficiently. Later the car started shredding serpentine belts. They replaced the tensioner pulley and the belt. it happened two more times. It was eventually determined the alternator pulley was the culprit. They fully refunded the repair costs caused by the bad alt pulley and I didn't even need to ask. It took a few trips in but they always took care of me, the towing, and my transportation needs. That is a level of care and integrity seldom seen today. It is usually a complete waste of time to even ask if a shop will accept responsibility for a mistake, that is not the case at Global Autoworks. I drive from muskegon and pass many shops to get there. I am sold on the service, care and integrity.

Global Auto is a great place to have car work done. The staff is professional and welcoming, the work is done in an efficient and cost effective manner, there is a comfortable waiting area, and I would not hesitate recommending them to others.

Very helpful

I took my BMW to Global Autowerks for a minor issue. My car is equipped with a tire pressure monitor system. There is a sensor for each tire to ensure all tire pressure is consistent. More importantly is It warns if a tire is leaking. One sensor had failed. I made an appointment and received an estimate for a new sensor and about how long it would take to install. I was told one hour so I waited. Not surprising the car was ready we’ll under an hour and works fine. I like Global Autowerks especially for my foreign car repairs. Good work at reasonable rates and pretty fast.

Great Customer service, Would recommend to Others.

Courteous and prompt staff. I came in for (1) belt noise and (2) an oil leak on the passenger side. Technician troubleshot a bad serpentine belt tensioner and a bad turbo. While I trust the diagnosis, I would have appreciated a more thorough explanation on the turbo. For example, is it the upper, lower, or both turbos that are causing the leak? Perhaps it would be appropriate for the technician to provide a more detailed outbrief (in person) at the time when the diagnosis is provided.

I recently traveled 4500 miles in my Land Rover LR4 and wanted to get an oil change and a benchmark of fluid levels from a local (versus Grand Rapids) service center that could be trusted to inspect and service a Land Rover. I was hesitant to use the usual oil service centers. I have never done business with Global so I thought this may be a good chance to see if this is a firm I can trust. My first experience was a positive one. Service check in was simple, told it would take an hour and it did almost to the minute. I was provided with a printed report of the service provided and the overall condition of my Rover including photos of oil level and the condition of my air filters. I plan to continue using Global for future service. Stay tuned.

I have been taking all my vehicles to Global for years. They continue to impress and stand behind their work.

Steve and his team are always very professional and fair and are our go to for service and repairs on a couple of our cars. They are very honest and going to be upfront on what they recommend for service. They are not into gouging or trying to add unnecessary work like some other local places I have used in the past.