BEWARE! I brought my great running BMW in for a simple oil change. When I went to pick it up after hours , it ran so rough I couldn’t drive it! All the check engine and warning lights came on. All of a sudden they said I needed a new manifold for $4000! In their note they said it could be a hose leak causing the problem but they didn’t even try a temporary test to see it that was it. They also nickel and dime you for everything. I’m never going back. Since then I heard other stories of overcharging for work.
Charles while I appreciate the feedback your statements are simply false. Your check engine light was on when the vehicle came into the shop, a photo of your dash with the light on was provided in the inspection report. We recommended a diagnostic service and you declined. You were provided detailed photos of the codes stored in your engines computer showing the exact dates and mileage on which those codes occurred. All of them before the vehicle arrived at the shop. These codes included multiple instances of engine misfire codes occurring 2,000 plus miles before the vehicles arrival. I offered a multi step plan to try to repair the vehicle to avoid a $4,000 repair. Just as you refused to acknowledge the clear evidence that your vehicle was not running properly upon arrival, you refused to listen to my suggestions. As for your claim of “nickel and diming” I assume your are referring to our diagnostic charge. You approved that charge on the phone with me after we did an initial check of your codes for free. I even quoted your exact words when you gave the approval on your invoice. I asked nothing more than to be paid for the time we put into diagnosing and putting together a plan to repair your vehicle.
- Global Autoworks